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Frequently Asked Questions

Is It Necessary to PreBook?

Yes, in order to secure your discounted price and to GUARANTEE your parking space. 'Turn Up' (or gate) prices are nearly always more expensive and airport car parks are increasingly fully booked well before your date of travel.

How far in advance should I book?

As far ahead as possible to avoid disappointment. Our services are very popular and many of our customers book up to a year ahead to ensure a smooth and relaxed start to their journey.

How frequently do the transfer buses run?

When you book a car park where a transfer service is in operation, you will find the details of that service on your confirmation documents. Generally, however, transfers run between every five and every 20 minutes depending on the car park. Airport Carpark recommends you arrive between 30 and 40 minutes before your airline check-in desk opens.

What should I do when I get to the car park?

All of our secure car parks have a similar procedure, but for the exact details please refer to the brochure accompanying your confirmation voucher. Alternatively you may find this information on this web site under the car park in question.

What special facilities exist for disabled passengers?

Most car parks have special arrangements for the lesser-abled passengers and Airport Carpark is pleased to be able to ensure that car parks are aware of your requirements in advance.
 

What is the process for sending confirmation by post/fax/e-mail/internet?

Our standard confirmations are delivered by post and despatches are made twice daily Monday to Friday and we, therefore, recommend that bookings are made at least a week in advance. For shorter notice we can send details by Fax and e-mail. Confirmations are available on the internet and can be selected once the booking is complete.

Do we pay when we book?

In order for your booking to be confirmed, Airport Carpark, or its appointed agent must receive payment. For acceptable methods of payment please see our booking conditions.

To how much discount am I entitled?

We have negotiated many levels of discount to ensure you receive the keenest price possible for the highest quality of service available. The result is that your level of discount will vary, and will depend primarily on the car park chosen, the length of your stay and the time of year.

Is the car park secure and insured/who is liable for any damage?

All services are subject to availability and to the current terms and conditions of the service provider, full details of which are available on request. At off airport car parks your car will be parked for you in a secure compound. Car claims cannot be considered unless reported prior to departure from the car park. No liability is accepted for loss or damage unless it is proved to be caused by negligence of the service provider.

On airport car parks are open to the public and, whilst they have security patrols, cars and their contents are parked at their owner's risk.

Why am I being charged for 8 (or 15) days when I am only going away for 7 (or 14)?

Parking is charged per day or part thereof, as opposed to per 24 hours. This means, for example, that Saturday to Saturday is a total of 8 days charge.